Service Providers In A Hybrid Multi-Cloud World

We recently wrote about systems integration in a multi-cloud world and argued that IT services vendors should position themselves as cloud integrators and orchestrators to continue to play an important role for their customers. But there are more players in the value chain that will reposition themselves. The graph below provides a snapshot: Carriers – […] Read more »

System Integration In A Multi-Cloud World

Business leaders are looking at technology as a key strategic asset for dealing with the accelerated pace of change. Managers of customer facing business units are eager to unleash the full potential of Big Data. The cloud is becoming the connection between business and technology. How can IT services players harness the power of technology, […] Read more »

Digital Society Depends On Robust Digital Infrastructure

So much became clear yesterday when a power failure at Easynet’s Schiphol datacenter affected the proper functioning of parts of the traditional, connected and online economy. It took about 1.5 hours before Easynet went public with a tweet and about 11 hours before services were fully restored: We suffered a power failure in our Schipol […] Read more »

The Big Switch: From BPO To BPaaS

‘The World Is Flat’ by Thomas Friedman and ‘The Big Switch’ by Nicholas Carr are two bestsellers that deal with the globalisation of labour (Friedman) and the emergence of a global compute grid (Carr). Both phenomena are essentially driven by the Internet and computer revolution. Both phenomena are also having a profound effect on the […] Read more »

Common Partner KPIs for BPaaS – TCS’s Approach to Multi-Vendor Collaboration

This week we attended the TCS Benelux analyst event in Amsterdam. TCS – a BPO player, as defined in our operational deployment model – has fared well over the past years.  TCS Benelux operations have seen continuous growth of approximately 25% over the last 3 years. Clients include KLM, ABN AMRO, and TCS has acquired 7 […] Read more »

Computing Deployment Models And Cloud Traceability

In a previous post we talked about balancing computing architecture and operational management choices. We built a model that defined four computing styles: legacy IT, outsourcing, private cloud and public cloud. In a subsequent post we refined this model to include four hybrid solutions: hybrid architecture, hybrid operations, hybrid cloud and hybrid hosting. We introduced […] Read more »