Operational Deployment Models: From In House To BPO

Outsourcing is generally defined as the transfer of the management and/or day-to-day execution of an entire business function by an outsourcing organization to an outsourcing provider. In the IT world, outsourcing refers to transferring the management of the IT function, including infrastructure and people to a third party. Also in the IT world, BPO, or […] Read more »

Business Computing: Past, Present and Future

We can learn from the past. We can act in the present. We can speculate about the future. With the 20th anniversary of the world wide web only just behind us, the mainframe’s 45th anniversary two years ago, and the iPhone’s 5th anniversary coming up next year, a brief discussion on the past, present, and […] Read more »

Four Scenarios For The Social Enterprise: It Takes Two To Tango!

From August 30 to September 2, 2011 Salesforce.com is organising its annual user event Dreamforce. This year’s event title is: “Welcome to the Social Enterprise”. What is the Social Enterprise? As Salesforce.com explains in the Dreamforce ’11 tagline: “There’s a post-PC revolution underway and your customers have moved to a world that’s entirely social, mobile, […] Read more »

Why Measuring Business IT Spend Will Become Increasingly Irrelevant

Yes, I know it sounds strange coming from someone who has been measuring business IT and telecommunication spend for decades. Let me explain. With good reason, both IT users and vendors follow business IT spend review and forecasts from the likes of Gartner, IDC and others. Users want to benchmark their own spend against their […] Read more »

Cybercrime Hits Overdrive

A couple of months ago we wondered if Europe would be ready for the digital age. We got a bit worried after the Sony hack which caused a lot of credit card info to be stolen. Such events can potentially hurt citizen and business confidence in cloud computing and may lead to distrust regarding government’s […] Read more »

Four Vertical Enterprise Opportunities Telcos Failed To Grab

Cap Gemini recently released a study on identifying new revenue streams for fixed and mobile telcos. The report analyzed three verticals: healthcare, energy, and automotive. It can be downloaded here (free, but registration required). The report argues that telcos are forced to identify new revenue streams, given the increasing competition from over-the-top Internet players (have […] Read more »