Retail, Coffee and Work

Retail Last year the METISfiles reported on the demise of retail shops in city centers. With consumer e-commerce  growth reaching 17% in 2016, and total consumer commerce growing 1.7%  traditional commerce is up the creeks. It is not that 1.7% growth in consumer commerce is low, on the contrary, it is a healthy number compared […] Read more »

The EU’s Digital Economy and Society Index: Reasons to be Cheerful?

February 2016 The European Commission released a press bulletin on the digital state of its European members. Apparently The Netherlands climbed two positions on the European digital ladder and now holds a second place after Denmark. Reasons to be cheerful? Figure 1: Pillars of DESI and IDI The index is based on 5 pillars: Connectivity, […] Read more »

Pork Cycle Logic

Every economist knows that there is a delay between an investment decision and the time it is delivering results. And when things look good, investing seems the right thing to do. So if prices of pork are high, pork producers all want to profit from it and start to invest in their pork production capacity. […] Read more »

The Mobile Enterprise: En Route But Not Quite There

Last week The METISfiles published a report on Dutch mobile workers on behalf of Citrix. The research was a quick check on how mobile workers in the Netherlands perceive the new normal of mobile working and whether they thought the companies they worked for actually supported mobile work. The view of mobile workers on how […] Read more »

To Uber Or Be Ubered

The fast rise of 21st century company brands such as Facebook, Twitter, Instagram, Pinterest, Whatsapp, Snapchat, Skype appeal to many. They all have been very successful and their founders became billionaires. What they have in common is that they are all about communicating text, voice, images and video. Taking digital innovation to the physical economy […] Read more »

Sykes Acquisition of Qelp – Paying the Price for Customer Experience

Though Google and Imtech dominate the IT news this week there is another story worth mentioning: the acquisition of Qelp by Sykes. Qelp, who featured in our recently published Fab 50, was founded in 2005 and has been able to show significant growth as a SaaS provider of customer self service software for mobile operators […] Read more »