The EU’s Digital Economy and Society Index: Reasons to be Cheerful?

February 2016 The European Commission released a press bulletin on the digital state of its European members. Apparently The Netherlands climbed two positions on the European digital ladder and now holds a second place after Denmark. Reasons to be cheerful? Figure 1: Pillars of DESI and IDI The index is based on 5 pillars: Connectivity, […] Read more »

Charting the Dutch Digital Economy Part VIII: C2C, The Elephant in the Room?

In our series on the Dutch Digital Economy we have so far analyzed the Dutch B2B and B2C e-commerce market. The total business conducted in the B2B and B2C commerce in 2014 equaled € 1015 billion of which 8,7% can be attributed to e-commerce. But when analyzing e-commerce there are a few other markets that […] Read more »

Charting the Dutch Digital Economy Part VI: Why E-Commerce Seems So Small

Businessmen, futurists, ICT evangelists, economists and even some politicians are wholeheartedly embracing digital transformation and the digital economy as the future for country, society and economy. And they agree that more should be done to facilitate that future. Unfortunately measuring the impact of digital transformation and sizing the digital economy proves to be tough as […] Read more »

Blocking Ad Block Blockers

Last year The METISfiles reported on the business model for social media – advertising – and the increasing annoyance it causes with users. As advertising budgets follow the eyeballs, online advertising is growing at the expense of offline advertising. eMarketer estimates that $ 574 million is spend on advertising in 2015 of which 28% is […] Read more »

Sykes Acquisition of Qelp – Paying the Price for Customer Experience

Though Google and Imtech dominate the IT news this week there is another story worth mentioning: the acquisition of Qelp by Sykes. Qelp, who featured in our recently published Fab 50, was founded in 2005 and has been able to show significant growth as a SaaS provider of customer self service software for mobile operators […] Read more »