The Big Switch: From BPO To BPaaS

Computing Deployment Models

‘The World Is Flat’ by Thomas Friedman and ‘The Big Switch’ by Nicholas Carr are two bestsellers that deal with the globalisation of labour (Friedman) and the emergence of a global compute grid (Carr). Both phenomena are essentially driven by the Internet and computer revolution. Both phenomena are also having a profound effect on the […] Read more »

The Future of Work: Software Robots

Software Robot

In earlier posts, here , here and here, we commented on the rise of the machines in our society and wondered whether automated jobs would create new and more challenging jobs for men. Automation is a one way street; there is no such thing as de-automation. That is usually a good thing because most automated […] Read more »

Common Partner KPIs for BPaaS – TCS’s Approach to Multi-Vendor Collaboration

Tata and TCS Marks

This week we attended the TCS Benelux analyst event in Amsterdam. TCS – a BPO player, as defined in our operational deployment model - has fared well over the past years.  TCS Benelux operations have seen continuous growth of approximately 25% over the last 3 years. Clients include KLM, ABN AMRO, and TCS has acquired 7 […] Read more »

Operational Deployment Models: From In House To BPO

Operational Deployment Models

Outsourcing is generally defined as the transfer of the management and/or day-to-day execution of an entire business function by an outsourcing organization to an outsourcing provider. In the IT world, outsourcing refers to transferring the management of the IT function, including infrastructure and people to a third party. Also in the IT world, BPO, or […] Read more »